Lock-down supermarket shopping 101
We all need to eat, and depending on what level of Lock-down we are on, what our personal barriers and beliefs are, we all need to do our food shopping.
Here are the basics on what you need to know.
Firstly, during all levels of lock-down, we can do our supermarket shopping whether in person or online. Here is a basic guide to different rules and restrictions based on our level of lock-down.
Level 3 & 4 Lock-down food shopping guide
Do online shopping if you can
Go to the supermarket alone or send a support person
Sanitize hands and use wipes provided at the supermarket for shopping trolleys
Keep 2 metre apart
Use the Tracing App if you can
Level 2 & 1 Lock-down food shopping guide
Do online shopping if you prefer
Sanitize hands and use wipes provided at the supermarket for shopping trolleys
Keep 1-2 metre apart
Use the Tracing App if you can
The government has advised that it is always a good idea to keep a note of where you have been and who you have seen on what days. This way it will be easy to trace if someone were to get sick.
CAN I STILL GO TO THE SUPERMARKET AND BE SAFE?
Yes, all supermarkets follow strict government rules to keep everyone safe.
1. Sanitise
There are sanitizing stations at the entrance to supermarkets as well as wipes. Sanitise your hands and use the wipes to wipe down the handle of your trolley before after you have touched it.
2. Social Distancing
Remember to keep 2 metres distance between people. The supermarkets have social distancing marked out for you at the counters and when waiting in line to enter the supermarket.
3. Contact Tracing
It is not necessary to fill in contact tracing forms manually at the supermarket. However, all businesses including supermarkets have the Contact Tracing App code displayed. Use your mobile phone to scan the app.
If you would like to use the Contact Tracing App but you are unsure if you have the App or how to use it, please contact us or your support worker before you go the supermarket.
Can my support worker take me to the supermarket?
Yes, Support Worker's are essential workers and are able to work at all levels of lock-down. If your support worker would normally take you, they can continue to do so.
Do I need to wear a mask?
The Ministry of Health recommends wearing a mask or other face coverings such as a bandanna or a scarf if you do not have a mask. This is always a good idea if you are at high risk.
Can I take the bus to the supermarket?
Yes, public transport is still running at Level 2. Make sure you social distance 1-2 metres away from other people and remember to sanitise.
Do I need to contract trace on the bus?
The Government has advised that at Alert Level 2, people can travel, but should do it in a safe way and keep a record of their journey. Your registered Bee card can work as your contract tracing log. If you do not have a Bee card you can register your travel with us at: Passenger Contact tracing
If you do not have a Bee Card, please contact us or your support worker for help.
Visit here for Total Mobility rules under Level 2
It is very important that you do not visit the supermarket or travel on public transport if you are unwell.
What if I don't feel safe going to the supermarket?
Good news, online shopping is a great option for when you can't get out or you don't feel safe going out.
Where can I shop?
Countdown, New World, and Pak n Save all offer online shopping. There are different rules for each supermarket. Here are the main ones that might effect our vulnerable communities:
Pak n Save
VULNERABLE COMMUNITY
Pak n Save does not have a vulnerable option, if you need assistance, please contact us or your support person.
CAN I GET MY SHOPPING DELIVERED?
Pak n Save does not deliver, however you can order and collect your shopping online.
WHAT IS THE LEAST I CAN ORDER?
The minimum order value is only $1.
WHEN CAN I COLLECT MY FOOD? Due to an increase in demand, your preferred time slot may not be available when booking an order collection. We recommend booking further ahead. You can book in a collection up to 7 days in advance.
WHEN DO THEY TAKE MY MONEY? Your card will be charged $1 to check your card is valid. This charge will be reversed within 7 days after you submitted your order.
Payment is then finalised when we have assembled your order, which in most cases is the day your order is due to be collected.
HOW DO I PAY FOR MY ORDER?
You can pay either by credit or debit card – a debit card will use the money you already have in your bank so you won’t need to pay it back.
Click here for the latest Pak n Save Covid-19 updates:
https://www.paknsave.co.nz/covid-19
Click here for information on Pak n Save online shopping:
https://www.paknsaveonline.co.nz/frequently-asked-questions
Click here for Pak n Save online shopping:
https://www.paknsaveonline.co.nz/?_ga=2.202533777.1883898207.1597704551-1279300715.1597704551
Countdown
VULNERABLE COMMUNITY
Countdown has priority assistance for our vulnerable community. Read here to see if you meet the criteria: https://www.countdown.co.nz/community-environment/covid-19/priority-assistance-frequently-asked-questions
CAN I GET MY SHOPPING DELIVERED?
Yes Countdown does delivery. Delivery for our online shopping is $9 for orders over $200, and $14 for orders less than that (minimum order spend of $50).
WHAT IS THE LEAST I CAN ORDER?
The minimum order value is $50 for delivery. You can purchase one item for pick up, but you will be charged $1 for a paper bag, and $5 for pick up fee.
Delivery for our online shopping is $9 for orders over $200, and $14 for orders less than that (minimum order spend of $50).
WHEN CAN I COLLECT MY FOOD? You can order up to 7 days in advance of the day you want to collect or get your shopping delivered.
WHEN DO THEY TAKE MY MONEY?
Payment is taken on the day it is delivered. Direct debit orders are finalised the next business day.
HOW DO I PAY FOR MY ORDER?
You can pay either by credit or debit card – a debit card will use the money you already have in your bank so you won’t need to pay it back.
Click here for the latest Countdown Covid-19 updates:
https://www.countdown.co.nz/community-environment/covid-19
Click here for information on Countdown online shopping:
https://shop.countdown.co.nz/shop/faqs
Click here for Countdown online shopping:
https://www.countdown.co.nz/community-environment/covid-19
New World
ELDERY AND VULNERABLE PRIORITY
There is no special priority for our vulnerable community. If you require assistance please contact us or your support person.
DELIVERY
Yes, New World does delivery
WHAT IS THE MINIMUM ORDER?
The minimum order value is only $1. There is a fee for Click & Collect of $5, and $15 for delivery of orders up to $199.99, respectively $10 for orders $200 or more.
WHEN CAN I COLLECT MY FOOD? Due to an increase in demand, your preferred time slot may not be available when booking a collection or delivery. We recommend booking further ahead. You can book in a Click & Collect or delivery up to 7 days in advance.
WHEN DO THEY TAKE MY MONEY?
Your card will be charged $1 to check your card is valid. This charge will be reversed within 7 days after you submitted your order.
Payment is then finalised when we have assembled your order, which in most cases is the day your order is due to be collected.
HOW DO I PAY FOR MY ORDER?
You can pay either by credit or debit card – a debit card will use the money you already have in your bank so you won’t need to pay it back.
Click here for the latest New World Covid-19 updates:
https://www.newworld.co.nz/covid-19
Click here for information on New World online shopping:
https://www.ishopnewworld.co.nz/frequently-asked-questions
Click here for New World online shopping:
https://www.newworld.co.nz/shop/online-shopping
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